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Office Policies

  • Receptionists are not qualified to offer medical advice.
  • Only basic advice will be offered over the telephone.
  • The physician does not routinely offer individual assessments over the phone, but will be available to assist staff when necessary.
  • Requests for consultations will be assessed and assigned an appropriate priority and duration.
  • The physician reviews all test results. Patients will be called if laboratory or diagnostic tests are abnormal.
  • Telephone requests not directly related to an insured service and/or treatment may be considered uninsured and be billed directly to the patient.
  • Please bear in mind that our staff is often attending other patients in person or over the telephone. We appreciate your courteous patience.

Prescription Renewals

  • To make sure that you never run out of your regular prescription medicine, please let us know during your office visits if you have no more repeats on your prescription order so we may renew it for you.
  • If you need a detailed review of your inventory of medications, then a follow-up visit will be booked.
  • We do not routinely renew prescription orders over the phone. Please bring all your medications to your regular consultations.
  • We follow evidence-based guidelines for all prescriptions, including antibiotics, narcotics, and mental health treatments.

General Guidelines

  • Medical tests and investigations are ordered as guided by current evidence-based practices.
  • We require that our physicians take note of all pertinent history, examinations, and medical tests and investigations before we can proceed with any referrals in order for you to have the most effective and timely consultation with your specialist.
  • Please note that Dr. Hubbes teaches at the Faculty of Medicine at the University of Ottawa. There will be students at various stages of training at the clinic at different times. Each learner will clearly identify themselves and their level of training when they introduce themselves. You have the right, at any time, to decline seeing a trainee. However, please consider that these are our caregivers of the future and this is your opportunity to help assist in their education.
  • We ask that you use Dynacare laboratories for your bloodwork as the results will be transmitted to us electronically, saving paper and decreasing wait time for your reports.
Rosemount Clinic
383 Parkdale Avenue, Suite 309
Ottawa, ON, K1Y 4R4

Tel: 613-724-5852

Phones are answered 8:30am to 11:30am and 1pm to 4pm for booking appointments, referral information, and general inquiries.

Please call during these hours to book an urgent care appointment Monday through Thursday. For an urgent care appointment on a Saturday, please call the office between 9:30am and noon that day. Appointments are for our patients only. We do not accept new patients.

If you have need for urgent care any other time, please call the Telephone Health Advisory Service at 1-866-553-7205 to speak to a registered nurse for advice and instruction.

Please note that you can now
make non-urgent requests and inquiries by


Regular Hours

By appointment only
For our patients only

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4pm
Saturday -
Sunday -


After Hours

By appointment only
For our patients only

Monday 5pm - 8pm
Tuesday 5pm - 8pm
Wednesday 5pm - 8pm
Thursday 5pm - 8pm
Friday -
Saturday 10am - 1pm
Sunday -